No Concept of Customer Service Here!

<p>Absolutely unbelievable! Wanted to take my Scirroco in for the window washer to be repaired and was told by the Service Representative that I would have to pay for all spare parts in advance before the repair could be completed. Never had this situation before through 7 years of owning the vehicle and taking it to various dealerships in Cape Town, Johannesburg and even Ballito, Durban. I called the Dealer Principal who told me that she "would have to investigate before she could comment". I can't help thinking what has happened regarding putting the customer first? Does the concept of customer service even feature here? If I took the car in and they did the repair, they would have my car, so why try to get payment upfront?</p>