My experience with Volkswagen South Africa has been extremely disappointing

My experience with Volkswagen South Africa has been extremely disappointing. After a routine oil service at VW Lenasia, my vehicle developed a ticking engine noise that was not present before the service. Despite returning the vehicle and reporting the issue, I was quoted almost R18,000 just to strip the cylinder head and investigate the problem. I expected better workmanship, accountability and customer service from an authorised Volkswagen dealership.