Mr

Very poor service my account number is *** I phoned Eliza Mabasa to get settlement amount, the amount she gave me was a little bit more than what I should pay.

I paid the amount she gave and settled the account , after three days asked for a statement and she ignored my emails. I kept on asking for the statement and after some days she sent the statement and I noticed that I have credit.

I asked her to pay me back the extra money I paid she didn't respond. Now every time I phone Collection department I get cut off, I my world that is Rude and unprofessional and that behavior will turn customers away. They don't understand that customers pay their salaries.

I wanted to speak with their team leader Mpho Mthimkhulu and I was told that she is not available . There is no one there I can talk with.