Maintenance/Warranty **** post pandemic

So with the pandemic, we only went back to the office full time November 2021. I purchased my vehicle in 2019 brand new and mileage is now on 73k. My car stopped this morning, couldn’t drive, couldn’t move nothing at all. I phone VW Assist & was helped by Joanna. Towing flatbed eventually arrived & my car were moved to VW Lenasia. I received a call from VW Lenasia that repairs will be covered by my maintenance plan only to receive another call around 11:30 am that my maintenance plan expired at 60 000km. My question is that surely VW South Africa should allow a “grace period “ for the period of the pandemic & honor the agreement for another year. I don’t think I’m being unreasonable Please can you assist?