LUCYP90 WP

Never in my life did I think I would be writing a negative review about Barons. Some history - I've never driven anything other than VW, I adore the brand, and I don't see myself in another vehicle. My husband's sister and all my friends own VW's. Not VIVO's; actually VWs. With that being said, I look after my car extremely well and had an issue with it about two weeks ago. I was led to believe that my break/clutch system only had to be bled, I trusted this and took the car in and waited there for more than two hours, only to be told it was going to take much longer and I left. (I want it to be understood that I have been extremely courteous through this entire process.) I then got the news that my entire clutch had to be replaced, which was fine, I was fine. They left me without a vehicle for a weekend, despite being on their VW plan. (customer service) I know I'm not entitled to it. Anyway, I got to collect my car and before leaving I inform the service lady that there is cosmetic damage to the casing on my gears, ( honestly don't know what to call that part.) She immediately takes pictures and says she will call me as soon as she has feedback, now there's been back n forth but not one time did I get a call regarding this casing issue. My husband follows up today ONE WEEK LATER only to be told, they aren't replacing it. I am so upset that I'm almost in tears. I vouch for VW and they do me like this. I'm not even angry I'm seriously heartbroken. Facts are the damage was not there before the car went in and it came back damaged. Whether the work was performed there or not, the car was in their possession.