Lindsay Saker VW East Rand Mall

VW Boksburg has dropped the ball continuously but today they have really pushed things to far. I purchased a Tiguan from Master Cars in 2020. Had a few issues with the car but took the car to other branches and eventually got it sorted. Yesterday, I booked my car in for repairs at VW Strydom Park. My service advisor called me this morning stating that my warranty/maintenance Plan cannot replace the battery, because the battery in the vehicle is not a VW battery. I called Mastercars where I purchased the vehicle from, spoke to a lady by the name of Natalie, not only was she extremely rude, saying that I didnt check the battery when I purchased the car, she also put the phone down in my ear. Now if you purchasing a VW approved vehicle, which is under both warranty and maintenance plan, why should a customer check this? Clearly no customer focus or service.