Lindsay Saker Bloemfontein - Bad Service

I have been driving Volkswagen all my life and have reported several times with Volkswagen South Africa about my previous vehicle and now my new vehicle. Got response from them but Lindsey Saker Bloemfontein phoned me to stop by to look at this problem. They said they will phone me back in regards to a booking and a courtesy vehicle. its been a week now and still no feedback or response from their side. Have never seen such bad service from a company as big as they are. This is pathetic and unprofessional business. How should i even trust them with my vehicle and never mind my need in a breakdown.