*********** and Pathetic Customer Service

Absolutely disgusted with the service received from Volkswagen Centurion! We have been sitting without our 2018 polo for more than 2 weeks now! The car was taken to your Centurion dealership on the 28th July 2020 and from day one they told us that we will be without a vehicle for the next 2 weeks because a part that broke on the enjin had to be ordered from Germany as NO VW DEALERSHIP in SA has this part. The part is a Camshaft Adjuster.

This vehicle is under warranty and it broke! You told us that you dont have a vehicle available to use for time being. We have been following up daily 3,4,5 times for the past week as NO ONE gets back to us. Your Service Advisors keep on making excuses and after we had to follow up and phone around WE EVENTUALLY got the part at your Cape Town Branch within rge 1st week! And we had to do your work for you! This is pathetic! After we told you where the part is, you came with more excuses telling us there are specific bolts missing that you need, then you told us theres something wrong with a valve!

Today the 11th of August we still dont have the car or any answers! As your Service Manager tells us that the timing machine you have is not working nor any other branches machines in the near visinity. When we asked about Audis machines this manager said theres is also not working! Your manager said he will call us back and what a surprise he has not. We are still left in the dark.

Seriously this is PATHETIC!! people have job to get to and do and because of your incompetence and super bad customer service this is what we have to sit up with! This is NOT OUR FAULT, ITS A MECHANICAL ISSUE ON YOUR CAR and instead of telling us EXACTLY whats going on we need to do your work for you. We are paying for a vehicle we do not have.

If we dont get answers we will be taking this further with Legal Action.

I expect to get a call very soon advising us on whats going on. I cant get to work and earn an income because of this.