I will definitely be a client for life. Amazing customer service.

<p>Wow. Just wow. Today just confirmed that I made the right choice when I bought my Polo TSI and I will never buy anything other than VW in future. In our day and age proper customer service is so rare, but VW truly delivers in service excellence.</p> <p>Today I noticed a loud knocking noise coming from my engine. This distressed me as the car is only a hear and a half old, so it can't already start breaking down. I got to work, but I did not want to drive it any further, so I called VW Alert and the lady that assisted me was extremely friendly, capable and helpful. She dispatched a tow truck for my car as soon as she established that I was safe and not waiting for mercy at the side of the road. She also called about 4 times before the truck arrived to ask if I was still okay and if the truck had arrived yet. I really appreciate the fact that she kept on following up to make sure that the problem is being sorted.</p> <p>My car was transported to VW Wonderboom. They called me about 15 minutes after the truck left with my car to confirm that they had received the car. I was assigned a technician (Tony) and told that they would keep me updated. Three hours later and Tony called me to say that the problem was minor and the car is ready to go. I'm going to pick it up tomorrow and I can't wait to have it back!</p> <p>The whole situation impressed me so much, because all the people I spoke to were friendly and competent. This is definitely the type of service that I was hoping for when I bought my car in the first place. If they keep this up they will definitely have a client for life.</p>