Horrible service lorran vw centurion

My car was due for its 1st service and my service advisor was lorran duncker.

Worst advisor i have experienced in all my years of servicing my vehicles.

Firstly upon arrival i met with lorran and there was no hand shake or even a good greeting. When he sees my car his first reaction was and i qoute 'i hate these model cars'!

How absurd especially telling that to the customer. He was so brief and not friemdly oriented that he just quickly rushed my wife and i.

He did not ask if theres anything that needs to be done extra on my vehicle and nor did he want to give us a hearing.

I requested that he finds out if i can get touchup paint from the dealership and he refused to try and ask some1 who can help us with this.

He just says i am wasting my time as the company does no make these touchup paints and if i want then i should buy a full 5litre paint.

The day before i had my service i requested a shuttle service. Guess what lorran did not even make that happen as we sat an hour waiting.

I seen the shuttle service drive in and out after an hour and he just forgot my wife and i totally when i told him i needed to get to work ASAP.

I reminded him after an hour to which his face frowned as he totally forgot us and told us that we should just wait for our vehicle to be done as its just another 90minutes away from completion.

The utter disrespect and disregard for my wife and i and my work that i had to cancel clients that were wakting for me and we had to wait for him to tell us our cas is complete.

He further tells us when we leaving that the invoice he will email later in the day for what has been done to my car. I called him at 3pm as again he forgot as he just didnt take me seriously and he says he will send it immediately.

2 hours later i receive an sms from him that the computers are offline and that i can only get my invoice on monday.

Did this guy even get my car serviced.

What pathatic service VW offers for such a prestigious company.

He rushed us to a point where it was not worthwhile even taking my car to this unporfessional person.

I expect a call from vw to have all this rectified and i expect an apology from lorran!