Horrible After Sale Service

<p>My vehicle was towed to VW Melrose on 13 July when an engine oil light was flashing. Some 'complex' work was carried out on the vehicle and I eventually received it back after 36 days. 36 days without a vehicle! It took two escalations to the dealer Principal, Mike Turner and numerous calls to the dealership asking for updates and complaining about the time it's taking as well as me having to call for updates and still have to hold an average of 2 minutes to speak to a service advisor. </p> <p> </p> <p>13 days after receiving back the vehicle I had to return it for issues with regards to the engine still!</p> <p> </p> <p>It is now 6 days since I dropped off the vehicle at VW Melrose and nothing is being done to the vehicle. VW Melrose says that they are awaiting feedback from VW South Africa as to how they should proceed with the matter. I.e. should they replace the engine or should they fix it again. I have been advised that it will take 5-10 WORKING DAYS to have my car handed back to me once they have received feedback from VW South Africa. </p> <p> </p> <p>This has been a very dire experience. Frustrating to the core of my bones. I regret the day I decided to buy a VW vehicle. </p>