********** After Sales Service

<p>I bought 2 cars from this dealership in July of 2016. After taking the cars for its regular service I discovered that there were no service books fior the car. I requested these books but have to date not received it. I was in communication with the sales executive Mr. Nolan Bob regularly regarding this matter. The last communication I received from him was a WhataApp message on January 3 2017, promising to give me the books but to date I have received nothing.</p> <p> </p> <p>Last night something even more frightening happened, my driver had a puncture and discovered that the lock nut set did not fit the car. VW Alert then sent out a truck to assist my driver and they confirmed that the wrong tools were in the car. They then promised to tow the vehicle to VW Claremont so that the right equipment can be placed in the car. Shockingly the car never turned up at VW Claremont. After numerous phone calls it was discovered that the towing service took my vehicle to another location. They then told me that the vehicle was being towed to VW Claremont as we were speaking. Another complete lie. The sales executive, Mr Nolan Bob then called me to ask where the vehicle was. Up to now they have not called me to say whether they've received my vehicle or not.</p> <p>That particular vehicle is used for business and I am losing out on earnings right now. </p> <p>None of the management staff or customer service consultants have done anything concrete to assist my case. I forgot to mention that the car is still under warranty and a service plan. </p> <p>I will never do any new business with this establishment as they have proven that they do not value customer service.</p>