Grievance

<p> </p> <p>Dear Volkswagen Support</p> <p>I would like to lay a grievance regarding the service I received at Claremont VW on the 19/01/2017.<br />I brought my car for service as per the stipulated due time, when I came to fetch it later in the afternoon, I realized my car had some scratches ( which I believe emanated from being washed with something) on the sides. I quickly enquired as to where these scratches come from and they referred me to the Manager by the name of SCOTT HOPE. I then spoke to him about the scratches and he looked at the car and said these are eminent scratches which the car came with. I then objected that when I brought in the car it didn’t have them and he insisted that he saw these scratches. Thereafter he said I must take my car and leave or he’ll give the keys to the securities and I must fetch it with 4 days otherwise they will throw the car away and thus I took my car. Scott Hope was very rude and had no time to even listen to my situation, I left extremely infuriated and disgusted.<br />Whenever I take my car for service there’s always an inspection done on the car and yesterday it was done by Taryn. On the service book there’s no scratches mentioned.</p> <p>I then called the office this morning to speak to Trevor Hedges whom I believe is a General Manager, he also dismissed me and said he had received the complaint from Scott and dismisses it due to the fact that Scott says the car was brought in this nature. When I enquired if he had checked the service book to ensure that according to the inspections were there any signs of such scratches, he admitted he didn’t check the books, however insisted that Scott Hope closed the case and so he shall do. I also enquired about the footage that will serve as evidence that I brought my car in good condition , he just merely dismissed it and he said I have nowhere to escalate this matter.</p> <p>I would like to attach the photos of the car before and after I brought it in. Also I would like to view the camera footage from the time I brought it in and during its service, more especially during the washing part. I would like remedial action to be taken to these Managers in charger for the manner at which they handled my case and I would like my car to be fixed with immediate effect.</p>