GREAT SERVICE ON CAR SALE

Buying a car can often be quite a nightmare, a very dreadful mission. But my experience at VW Mastercars Straijdompark has left me at a loss for words. My first interaction with the dealership was almost 2 weeks ago when I called to enquire about a vehicle I saw on the website, a Fiat Fullback. The call was answered in a very professional and warm manner, and was transferred to Liani Oelofse. I could immediately sense her eagerness to render a service even though I had indicated that I only wanted to do an enquiry. She was even more zealous to assist on hearing about my trade in request. That immediately made me to have so much confidence in the lady even though we had only spoken for a few minutes. Liani made the entire process very seamless from the submission of documents, communicating feedback, arranging for me to take the trade in car for a valuation, restructuring the deal, etc. She was never in a hurry to close the deal, unlike most car sales people I came across in the few years that I have been a customer. Even though she didn’t say so in as many words, I knew she wanted to get me the best deal.

Dare I say that I didn’t need to lift so much as a finger but still enjoyed the benefit of having everything done for me, even the insurance. When I finally made my way to the collect the car I was greeted with the same warmth and enthusiasm I had always experience on the telephone. The only difference this time is that it was also coming from a gentleman named George Ehlers whom I later learned is Liani’s sales manager. I can confidently say that great customer service is the name of the game at VW Mastercars Straijdompark. I was made to feel like the most important customer there. After I was shown my soon-to-be-vehicle receiving the final touches Liani led me to her office where she re-assured me that I was getting the best deal. I was non-the-less dreading the process which was about to unfold ( signing a car finance contract can be an entire day’s exercise). I only spent about 20 minutes with Liani before being led to the finance manager Nick Diamantopoulos, what a gentleman! Nick took the time to explain the finance structure and all the relevant terms without rushing through the process, even though he understood that I am in the banking sector. I was still getting the same great service as I had experience from the moment I stopped my car at the security boom gate.

There is so much I can say about my service experience at your dealership. My gratitude goes to everyone with whom I had interacted on my journey to purchase my new vehicle. I especially thank Liani Oelofse for rendering the extraordinary customer service fit for a king. I am definitely coming back to you for my next purchase. THANKS A MILLION 