Good service fixed a bad situation

Early on Thursday evening, my 2013 Golf 7 broke down due to an electric fault, and while this problem is not expected from a car manufacturer with the quality standards of VW I was highly impressed with the professional service of VW assist. Within 10 minutes of contacting the call center I was assigned a reference number and given an ETA for the flatbed tow truck (which arrived 30 minutes sooner that expected). The call center agent was in constant contact with me to make sure that I was safe and that my car was being taken car of. I am disappointed that I will be without a car for the next few days but this is some what lessened by knowing that I did not have to worry about the logistics of having my car taken car of. I think the call center agent who dealt with my call ( unfortunately I did not get her name but I do have the reference number that was assigned to my call) should be commended for her high level of service and compassion. Ref No. ***. Keep up the good work VW SA!!