FS
Frans S

1 reviews | Active since May 2018

18 May 2018, 09:18

GOLF 7 GTI Frustrating Experience

I currently have a terrible experience with Volkswagen Rustenburg. My vehicle Golf 7 GTI 2016 Model currently on +- 46 000 KM have been in and out the dealership with the same problem which does not get sorted. I bought the vehicle at the same dealership and financed it through VW Finance. I complained already to VW South Africa and I am not getting joy at all. My vehicle has been with the dealership for a period of about a month and 3 weeks if I put the time together. Yeterday I got my car back and I was stuck in 3 hours after collecting the vehicle and the technicians came to jump start me and this was happening for the 3rd if not the 4th time. VW South Africa has all the facts regarding the latter. This is so frustrating and the loan car they giving me is a PoloVivo which i am not happy with. If I had to be happy with a Polo I could have bought one not a GTI. I am currently not enjoying the luxury of a GTI of which I am paying for every month. I therefore want closure to this case as it has been going on for long and I have now lost my patience. I am really uncomfortable to drive my GTI at all because all the times I have been told that it is fixed I got stuck either the same day or the next day and such is posing a risk to my and family life. Yesterday I got stuck at night, you can imagine the risk and remember that is a GTI you know what i mean. I therefore request urgent assistance and permanent solution to the problem. I will never buy a car again from VW with the experience I have.

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