FALSE CLAIMS/ADVERTISING AND POOR CUSTOMER SERVICE

<p>I previously owned a 1.6 Polo Vivo GT which VWSA claims has a fuel consumption of 6.6 Litres per 100kms, I used to average around 670kms on a full tank. Last year I purchased a 1.2 TSI Polo Highline on VWSA's claims that it uses 5.1 litres per 100kms expecting to get on average 750kms per tank. I have since been averaging 650 kms per tank and thought that this would change after the 1st service. It did not. I complained to VWSA at the beggining of last week. I was thereafter contacted on Friday 17th June 2016 by an agent (Laverna) who apologised that I hadn't yet been contacted by the dealership and that she would get on the matter immediately as my vehicle will have to go in for an oil test and that I should have been contaced within 48hrs of lodging the complaint . I was only again contaced on the 23rd of June by another agent (Zukiswa), I asked her to call the next morning as it was quite late and I was driving of which she promised she would. I have till now, still not been contacted. It is my interpretation that VW is false advertising, as my travel load with the polo TSI is less now and my driving style is not as rushed as when I owned the Polo Vivo GT. So my question to them was how can my fuel consumption be heavier. All Polo TSI's average this consumption, so it is just not mine.</p>