Failure to take responsibility for the failure of your vehicles in SA market.

VW SA doesn't care about how loyal I have been as their customer. My new Tiguan 2.0 R Line 162KW lost power while I was driving and gave me an engine warning light. I have to be stuck on the side of the road for 8 hours after calling their Road Side Assist. Nevermind that I had to find my own transport with my elderly mother to get to the closest town. Worse case was that the diagnosis on my car is based on the type of petrol available in SA which is not cover on the maintenance plan or service plan. So I had to pay to fix the car. My car came.back with a dent and VWSA doesn't want to take responsibility even though the check list is clear that my car was fine when it left my hands. This is the second Tiguan issue I had to deal with and they don't care at all.