factory fault

I bought a brand new VW polo vivo last year january from VW fourways,The car stopped working in 5 weeks (It started to make a noise when I pressed on the accelarator, there was no smoke or smell). It was towed to strijdom park vw. They replaced a clutch and said it was driver behaviour that caused the breakdown. I logged the case with the ombudsmen ( MIOSA ***) who sent me an email to VW SA on the 0311/14 for <br> Att:Mrs. Desiree Van Der Merwe,Customer Care Manager AUDI / VW SA. I have not yet recieved any feedback from VW since. I recieved an email from Theo van Niekerk on 17/03/15 informing me that they are still waiting for feedback from VW. My (brand new) car broke down again today 25/03/15 its at strijdompark VW,with the same problem. I was not given a courtesy car again. I called VW fourways and spoke to Neo Strauch, who told me they dont keep cars around for clients as courtesy. He said he will call strijdom park and get back to me. I am still waiting. Its unaccepable that I have bought a brand new car and I have the same issue within a year.