ZG
Zaytoen G

1 reviews | Active since Oct 2019

07 Oct 2019, 15:00

Extremely irated customer

I have been a very loyal customer of this iconic brand being Volkswagen for the last few years. This unfortunately has come to a grinding halt with my current experience on my VW Polo 1.0L TSi Comfort line that my husband purchased in November 2018. Since November 2018, I have been experiencing intermittent problems with my vehicle’s brakes with two different messages occurring on the cluster which has happened approximately 8 to 10 times to date. On last two occasions the brakes physically locked up when entering a traffic circle and it almost resulting me in having an accident. This problem was then reported to the dealership NTT in East London of which they were told by the technical support division at the plant to try and simulate the issue. This could obviously not be simulated and the vehicle was returned a few days later just with my petrol having been used. I then returned the vehicle the very next day as it happened again and my vehicle has been with the dealership since the 20 September 2019. The feedback from the plant and dealership has been pathetic to say the least and I’ve been told constantly that there are no courtesy vehicles as they are constantly out with customers with more serious issues. I have had to incur additional cost to try and get my kids to school due to me not having any transport and the last communication I had was last week when I had to phone the VW Call Centre and they told me they are awaiting on Germany……this is now beyond frustrating and I can assure you that this will be my last VW that I will ever purchase…..this is evidence of another customer lost due to poor communication and service on the dealership as well as the VW Call Centre…. From an extremely irate and previously loyal customer Zaytoen - ***

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