Extremely Disgusting Customer Service

After a week's delay, i finally went to collect my vehicle from EL - NTT VW in EL. The Service manager didn't have the audecity to even return my calls, instead he was prompted by the Dealer Principal, who handled my case with a great level of diligence. <br> <br> Pierre Scheepers asked me to speak to him in person when I'm at the dealership to collect my vehicle. Upon my arrival on Wed, 09 Sept 2015, the service agent (Ayanda aka Ace) told me he's in a meeting and would call me later. To date, I have not heard from this unreliable manager, nor have I received any call from VW asking me to rate their service, following the service and repairs they undertook on my VW Amarok. I'm wondering if they conceal dissatisfaction from clients, so that they look all good...although the whole of EL and surroundings know how p@thetic their service is. It really $ucks!!<br> <br> Gerhard Van Zyl has a team that will really drag the name of the dealership down. After I had called Pierre, he should have done the right thing without the involvement of the Dealer Principal. It all makes sense why the service agent didn't bother to expedite or even update me about my vehicle, his manager is as useless.<br> <br> Thumbs down!!