Extremely Bad Service

I bought a car through VW N1 City, ownership was taken on the 5th of January 2016 as stipulated. <br> <br> On Arrival at the branch it was discovered that my NEW car was defected. The front door (Drivers door) key barrel did not work. i.e. The door could not open with the key. This should have been tested long before it reached me.I was told it would take two days to correct. So I agreed that although not ideal I would take the car but the problem would be resolved in a couple of days. <br> A few days later I am told it will take 10-20 days.We bought this car for two people to use so it was imperative to have two keys.I requested a second remote key so that we could both access the vehicle separately. I was told he didn't know if that was possible and he think you cant have two remotes??? A few days later I was told you could have two remote keys. This is now more than 10 days after delivery. Although I must pay R2,000. I then spoke with the sales manager who told me they were not at fault and that he sold the car at cost so did I want to get my money back and return the car. The problem is still outstanding TODAY.