EXTREME POOR SERVICE

I PURCHASED A 2018 VW POLO VIVO FROM NTT VW IN ABBOTSFORD EAST LONDON. I ASKED THE SALES LADY TO ADD A TOW BAR AND A SERVICE PLAN TO THE DEAL BEFORE SENDING THROUGH FOR FINANCE APPROVAL. I SIGN THE DEAL AND COLLECT THE VEHICLE FROM THE SHOWROOM. I SEND THE SALES LADY EMAILS FOR TWO CONSECUTIVE DAYS REQUESTING IF THE SERVICE PLAN IS INCLUDED. SHE DID NOT RESPOND TO THOSE EMAILS. I EVENTUALLY SENT ANOTHER EMAIL TODAY STATING THAT IT SEEMS THAT THE CUSTOMER IS ON HIS OWN ONCE THE DEAL IS DONE AND CAR HANDED OVER. SHE RESPONDED AFTER THAT AND SAID THAT SHE WOULD FOLLOW UP AND RESPOND ONLY TO GET A REPLY STATING THAT THE SERVICE PLAN WAS NOT INCLUDED IN THE DEAL AS REQUESTED. I TOLD HER THAT I REQUESTED THIS TO BE PART OF MY DEAL. HER RESPONSE "JAMMER MAN". THIS IS NOT ON AS WHO HAS MONEY TO TAKE OUT AND PAY FOR A SERVICE EACH TIME IT NEEDS TO BE SERVUCED. WHO IN THEIR RIGHT MINDS TAKES A NEW VEHICLE WITHOUT A SERVICE PLAN? VW I AM NOT IMPRESSED WITH THIS SERVICE AND WILL NOT RECOMMEND ANYONE TO PURCHASE FROM NTT VW ABBOTSFORD.