Existing maintenance plan not honoured by VW

I took my car,a Polo Vivo 1.6, into Hatfield VW Bryanston after it became difficult to drive-a notable loss of power with an excessive revving sound when I tried to use my accelerator. <br> I booked the car in for inspection on 19 February 2015.I was told the issue was the clutch after only 52000 km.After I approved for the clutch to be inspected,my service advisor told me the cost of repair would not be taken from my existing maintenance cover,but would be for my personal account as the damage was clearly caused by the drivers poor driving style.I assured them this was incorrect as I am a mature female, who is a responsible driver using my car only for its intended purpose.<br> <br> They refused to submit a claim against the maintenance plan I have with VW&I contacted VW Customer services to report this.VW sent an email saying they agreed with the dealer on the damage&wont pay.<br> I tried to contact VW several times stating my unhappiness with the outcome but have been totally ignored!<br> My dealer has also not contacted me further in relation to the holding of my car.<br> Today is the 25th day I am without my car despite the existing maintenance plan I have under VW(52000 kms used of 60000).