Dont want to fix in warranty car

So i would like to thank VW SA, VW menlyn and VW Wonderboom for the worst service ever! Be assured this is my 1st and last VW i'll ever buy or recommend to ANYBODY.

1. VW Menlyn - Service Manger Eugene I've had a noise coming from my gearbox when the car is under load(in any gear) @ 2500rpm it makes this metallic rustle then clears up right after, spoke to Eugene and he recommended that i bring the car in, took it in and Eugene at the time agreed that the sound isnt normal. after getting no luck to whats happening, Eugene finally tells me that no that noise is normal, but Eugene you yourself had said to me yes it is something wrong, now you telling me its normal????? So i proceeded to call VW SA CIC as i was not happy with that finding, spoke to a lady by the nmae of Delray from PE, she was no help at all cause all she did was contact the branch and have me speak to Eugene again and get told the samething so she finally requested some tests to be done and sent to PE, sometime later i get told the exact samething. VW seems to think that clients are a bunch sheep that will just take whatever is told to them by these so called mechanics, my question is " why didnt this noise happen from the time i bought the car brand new?" and "why is a friend of mines Move UP not making the same noise?" if its a normal so called "noise". When i fanlly got to speak to the workshop manager another Eugene, i asked him for paperwork to say that is what had been done to the car, till today im awaiting a detailed jobcard, what that tells me that nothing was done, they just dumped the car at the back somehwere, and just waisted my time and money but hey what do they care they got their money for the car.

2. VW WONDERBOOM service manger KYLE

So this is the branch i purchased the VW UP brand new. My pass flash brights dont work, rest of the lights work fine. Took the car in spoke to Kyle about it he said its not a big thing he'll order the part and let me know.. Almost 2 weeks went by hadnt heard anything( car was sitting in Eugenes back yard at VW Menlyn) after leaving multiple messages for Kyle to phone me back, I managed to phone and get hold of him, he said the part is there i must just pop in they'll sort it out quickly, dropped the car off Friday 3 weeks ago, after hours of waiting Kyle phones to say he ordered the wrong aprt and he will get the correct part, following week take it in, after more hours of waiting Kyle tells me no they put in the new part but it doesnt work they "apparently" tested my unit in a new car, works there but not on mine, they put the new cars unit in mine and still didnt work, he said he was going to speak to the auto electrician who was "leave" so if the auto electrician was on leave? who worked on my car?? some one thats not qualified to work with the electrics of a car? is that why they couldnt get it to work? yet again no paperwork to show what, or if any work was done to the car(see the pattern here) So is the auto elec still on leave cause i havent heard a thing from Kyle and unless i pick up a phone and chase him around, this problem will not be solved.

i really do hope people see this review and can see just how VW treats their "clients" its disgusting!