DO NOT BUY A VW

Hello , <br> <br> I have sent an email to VW connect on the 5th of Feb 2015 and received the acknowledgment of receipt. On the 26th of Feb I called in and chatted to Dieyana and advised her that I had not received feedback a month later. She assured me that she will do a follow-up and come back to me and also asked me to forward that acknowledgment to her. 4 days later I called in again and chatted to Joanne, who I explained the same thing to . 3 days later no one had called me and finally I had reached my end point and called in. I had asked to speak to a manager or someone superior and no one wanted to transfer or assist nor did anyone could explain to me why was I not given any feedback actually they did and said that they cannot find my complaint and email??? and NO communication had been provided to me.<br> <br> I would just like to air my opinion. We as customers spend 100s and thousands of rands to purchase cars from you guys. We don't only expect our dealership and cars to service us but also the poor pathetic low levered staff that answers the VW connect phones. They are not professional and all they do is apologise a million times and try to talk over you.