Dismal feedback after diagnostics test

<p>On 5 May 2017, I took my car for a diagnostics test at VW Autohaus Centurion to sort out an insurance claim. Now, more than two months later, I still have not received any formal feedback on the diagnostics test. The service consultant (Bossie) told me that the diagnostics computer crashed, which made the report inaccessible. I find it hard to believe that the information could still not be recovered after two months. What did I pay R1000 for? It doesn't seem like there is any priority to sort this out.</p> <p> </p> <p>The most feedback I could get from the service centre, was that the bumper was not attached correctly by previous panelbeaters, which was an informal mail written by the technical assistant.</p>