DISGUSTING SERVICE

I am very disappointed about the service I received on the 16th July 2018, I took my car to be serviced, and what I found was a hell of a joke,

first of all, we had to wait for a service advisor that they were not aware that she / he was not on duty for an hour, we had to complain to be assisted, just when we finished with the booking at 8: 15 am, they told us that our car will be ready at around 4 pm.

We decided to take a walk since well their waiting area was freezing as hell, at around 3 pm, I received a call from the service advisor called Precious, she told me that the technician is having a problem about an airbag light that was appearing on my dashboard, she then after told me that I will need to leave my car for a week , her technician will have to call some people for advices, lol we are talking about a mere polo vivo here,

when I return to their offices, I asked Precious, the service advisor to allow me speak with the technician that I never got his name, I then asked the technician to briefly explain to me about this airbag light issue, he told me that I will have to leave my car with them for a week because his scanners doesn't recognise the airbags of the car, he then said he need a week to consult with his ancestors about the problem, really??? unfortunately I couldn't leave my car with them because I travel with my car to work everyday, and take my children to school with it, and well since they don't offer any courtesy car for their own faulty goods, I told him I cant leave my car then, but what I will do, I can rebook my car on Friday, that will also give him time to consult with his ancestors too,

today Friday the 20th July 2018, I called Precious the service advisor, she didn't even give me a chance to speak with the technician, and she told me that the technician couldn't do that research as he promised he will do, this Precious told me that we need to bring the car to stay there for she don't know how long, so that the technician can start contacting those people she was talking about.

first of all, why did they make promises that they cant keep, never mind the poor service we got from them .

As a consumer of South Africa, this leaves me not only extremely unhappy and disappointed, but extremely disgusted with the Service I received from VW POLOKWANE , not to mention SHOCKING to say the least. Is this the type of service we get for the money we pay and work so hard for?!!!