discrepancy and non-compliance, total manipulation

<p>On the 7 April 2017, i took delivery of my new vehicle from VW Hatfield Braamfontein, the excitement of the new vehicle let me sign the documents with Thando and Laura, i left with the vehicle but I was not really happy, when I got home it all sank in and I realised that the service I actually received was not even satisfactory, the reason for this is that when I sat down to think about the whole deal and how it all went down and I realised that a lot did not make much sense to me, that is the reason I gave Thando a call back with the complaint on Saturday morning.</p> <p> </p> <p>Thando called me after I was already approved at VW The Glen, she promised me that she will provide me a better offer than what The Glen had offered me, but due to my lack of knowledge in the vehicle sales industry I took a vehicle I did not really chose and signed myself into a deal that left me feeling ****** and taken advantage of to make a buck!!</p> <p> </p> <p>Firstly the vehicle which I now have (polo 1.2 TSI CL) and the finance arrangement put in place for me, was not what I initially agreed upon I agreed on taking a polo 1.2 TSI Trend line, which Thando promised I would receive three extras with the vehicle e.g. the sunroof, storage and a composition media. But I ended up having a vehicle that was best for her commission and not what was best for me as a client who has to pay this vehicle now for the next 7 years.</p> <p> </p> <p>I work in the sales industry as well and did not question Thando as I trusted that sales people are obligated to provide their clients with good service on good faith, treating all customers fairly, all of this which I did not receive.</p> <p> </p> <p>in the beginning as you can see below the MFC calculator I attached, this shows the deal I first agreed upon, Thando made a lot of promises and many changes without my consent I felt that I had no say and just had to agree with what she said, for example I found out the day before I had to take the delivery that the vehicle that it was no longer a trend line and now upgraded to a comfort line which was not the initial agreement, I had to now call my insurance and Tracker to change the vehicles description, I feel that Thando did not treat me fairly as a client as all she focused on her commission and not on her clients best interest. with every call I gave Thando something new changed.</p> <p> </p> <p>The reason I never came in on Saturday to sit down and discuss is because, I do not know how or what your correct processes are and I don’t want to find myself being misled again, I have to get proper legal advice, then I would come and have a sit down as I confirm that I do want the vehicle and want to keep it but I need to find peace and be happy about the huge financial decision I have made.</p> <p> </p> <p>In the meantime you may find attached the proof of address as I promised as I do not what to have the vehicle in my possession incorrectly, as I also read in the contract it is a must that all documents were supposed to be submitted before I took delivery.</p> <p> </p> <p>Also I want to give you a better understanding of what my complaints are, so when I do come in you can have answers for me, in order for me to find peace, so below in point form this is the list of my concerns:</p> <p> </p> <p>The vehicle and the finance agreement was not what I initially agreed upon, I agreed on a new Polo TSI 1.2 Trend line and I got a comfort line with mileage of 34km making it a master car but I was charged for a New vehicle.<br />The vehicle was supposed to come with only three extras which Thando promised was going to be free but a lot of extras where added.<br />A balloon payment was included by her upgrading the vehicle to a comfort line with our my permission, I do receive staff discount, but now because of her adding balloon payments and upgrading the vehicle, i did not benefit from my staff discount but got a more expensive vehicle this was all to suit her commission.<br />The vehicle was also given to me with a faulty sunroof as the clip was not working (which I read in the contract that that was supposed to be sorted before delivery was taken),<br />What caused confusion of the vehicle being a comfort line is that it came with trend line wheels instead of comfort line wheels.<br />The Vin numbers was incorrect I had to now change my insurance as well as tracker.<br /> </p> <p>I feel that I was manipulated and there was a lot of discrepancy and non-compliance in this deal, this causes me to now have a vehicle that I am happy about but have to have a bad gut feeling for the next 7 years knowing that I was ****** in to this deal and just have to accept all of this, as I signed the deal off and put tracker in this vehicle. I feel that most things should have been explained in a proper manner, and all her changes that she made to the deal should have first been discussed properly for us to agree, perhaps then I wouldn’t have felt so ****** by Volkswagen.</p> <p> </p>