Disappointing Service and Urgency

I have always been a big fan and supporter of VW cars. VW has typically always been very professional and well managed.

The last 2 months however, have been very disappointing because they have not been able to source a rear window for a VW Polo. I am continuously told that there is no new rear Polo glass in the country.

As hard as that is to believe, that is what I am told, which further begs the question of how they run a successful company without critical spares for some of their most popular cars?

I would not have expected this from VW.