Disappointed ex customer

II write this post with great dissapointment, my husbands car was ****** and recovored on the same day (/we still suspect it was an inside job from. VW, syndicates within the organization, however VW have not been forthcoming or even bothered to see what is happp ning when the car was ****** when it was ‘collected for a service going to one of there dealerships where would that info be only on the system ........today we are told the barrel and key lock that needs replacing could take up to 3 weeks from VW ( we phoned and obtained the info ourselves ) my husbands rental car term is coming to an end in the next week or so , fortunately he had the use of another car for the first 2 weeks or else we would be in a pickle, VW have certainly seen the last of us , I don’t and will not drive a VW again , due to the arrogance and ‘couldn’t care attitude’ they have shown .......no offe4bof assistance or anything ......... Very dissapointed client .......