Disappointed and Defeated VW Customer

Ever since I purchased my brand-new VW T-Roc in November 2022, I have not enjoyed the vehicle and its full potential as I have been experiencing continuous power failure due to spark plug damages. I have changed spark plugs four(4) times between July 2023 to date. This means I have changed the same part on the vehicle 4 times in less than a year. VW Alpine- Pinetown and VW SA claim that the failure is not related to a manufacturing defect, but rather due to external factors (KZN fuel quality). They said spark plugs are a wear and tear item, therefore, Warranty does not make provision for damage of this nature. The required repairs will be for my account. As a KZN resident and a VW customer I am left on my own with no remedy for a problem that seems to be an ongoing problem on my vehicle and not an issue on another T-Roc that uses the same quality petrol. VW SA has NOT been assisting and instead refuses to replace the same part twice thus saying that I, as their customer must replace the same part as many times as it is deemed necessary and at my cost as the vehicle owner. This is not only disappointing but very concerning - enough to highly discourage any persons wishing to purchase a VW T-Roc to think twice. Think twice because VW SA Warranty won’t think twice to refuse your claim and still not advise you on a way forward.