Disappointed

<p>In July I took my car in for service at VW Fourways Crossing. My service adviser was wonderful. The past weekend I opened my bonnet for the first time only to find that the cover on the engine is not there. I called on Monday and the lady that answered my call in the serving department told me first of all that my car most probarbly didn't have the cover, and it is pointless to complain now cause the service happened long time ago. I agree but my point is I took my car there hoping that I'm leaving it in good hands, I trusted the dealership with my car, hence I did not even check the bonnet. I guess it is a lesson learned. And this lady took my contact number promising to call me back, and today it's Friday, have not heard from them. Not even an apology I had during the conversation on the phone. I'm highly disappointed. My car is due for service shortly and I wonder if I will book my car there again, or maybe I should take it somewhere else where it will be taken care of.</p>