Declined by VW to downgrade.

Very disappointed in Volkswagen for turning me down twice when I wanted to trade in my 2022 Volkswagen Polo R-line. First at NTT Kimberley where they made a ridiculous offer but I accepted because I wanted to downgrade and afterwards at VW Upington. Both told me that my shortfall is too much and that their supervisors would never sign off on such a deal. One of the salesman said that they'd get back to me and it's been a month already.