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I called VW Hatfield Cresta to book my annual service on 27 Jan 2025 and brought the car in on 3 February 2025. I was then only told when I brought the car in that my service plan had expired on 21 January 2025. Traffic Maintenance Plans then authorised the claim for a minor service at around 14h30 that afternoon. Chris from VW Hatfield Cresta phoned me at 15h20 to advise me that my car was ready for collection and at 15h30 a shuttle was sent to my house. I collected the car (that had not even been washed and filthy inside). When raising my concerns around why I was not advised beforehand of the maintenance plan that had expired I was told that I was in fact told when I made the booking and that I am lying. I cannot trust this company ever again and have been a loyal client for many many years however have been treated like a less than average client. Extreme poor service and a pot of lies. Gaslighting is also a favourite tactic I have noticed from them. I want feedback on writing from VW why am I being defamed and gaslighted. Send me a recording of the phone call also…???

This is just a recent example of the ************* conduct and I was also sold the car without mats in the beginning of 2020. How can a car dealership send your car back to dirty and in a state. This is also ************** as I am a pensioner lady and I doubt this would happen to a younger man ever…

Anna Kriel ***