Customer service is disappointing

My mum bought a VW not too long ago, and recently the indicator switch developed a fault. I have had an absolutely appalling experience with the lack of urgency and customer service. I’ve been without a car for over 2.5 weeks, with no updates or communication about the status of the repairs. I am extremely upset right now. How is she suppose to move around ? I can’t keep on spending on uber .

The car is less than a year old, and this isn’t the first issue we’ve had. I’ve been promised callbacks within hours, but none were received. Even the manager was supposed to call me, but I never heard from them. The complete lack of communication and urgency from the Parrow branch is very frustrating. The staff appears very lax.

To be honest, to avoid this kind of trouble in the future, I’m seriously considering trading the car for a better brand. I have never experienced such problems with Toyota, Hyundai, or Mercedes. I am incredibly disappointed with VW after this experience.

DUE to the LACK of service and excuses , I will not recommended anybody buy a VW and my family and I will NEVER purchase a VW . Pathetic service .