********** Customer Service

Im writing this to report easily the worst customer service I have ever experienced.

Could not be more disappointed with VW. 8 months after purchasing a car, the exhaust started to rust. After speaking to multiple VW dealerships, who said that this should never happen to a new car, that has not even done 10 000 km, I complained to the dealership, who said it needed to be inspected. 5 months have passed and still no one as inspected it. Now after looking at a photo from my phone, they say it is not covered by the warranty. I have tried calling the factory for 4 months, I get passed from pillar to post and no one returns calls. Worst customer service I have ever seen.

How can this be acceptable ?

The dealership refuse to get involved and the factory don’t bother returning calls.