Customer Service

I bought a new VW Polo from VW. There was a problem with the radio so the vehicle went in for a claim assessment. The dealership then installed new "campaign" power steering software on the vehicle without my consent which backfired and resulted in the steering being locked. It's been 3 days and nobody can tell me what's happening and how it will be repaired or who's at fault, just saying they are waiting for feedback. When the vehicle went in, it was just the radio, now they created a whole new problem. Every day they just extend to the next. The Customer Care consultants are rude and the dealers not much better. Please keep this in mind when considering buying a vehicle from VW. Once a vehicles leaves the floor, it will just be downhill from there.