Customer interaction centre uninformed

<p>I contacted your customer interaction center today and spoke to Charmaine whom advised me its against Volkswsgen policy for her to divulge her surname,as i own a Volkswsgen i enquired about the capped service promo Volkswagen was having the one i have been receving numerous emails promoting and surprise surprise Charmaine had no clue about this promo,why would Volkswagen put someone like Charmaine in the interaction centre this is where we clients call to get info.wasted my time ans effort and money on that call.Horrid service and bad impression created for the brand by having someone who doesn't know the brand and products trying to help clients</p>