Customer care unsatisfactory

<p>I logged a complain with VW south africa about my poor service with one of their service centres. I was phoned and told they need proof of ownership before they can handle my complain. I sent them my invoice and they told me it is not sufficient. This car was also bought at the same dealer where I take it for a service, so they never send my details through to VW headoffice, so now I the customer must run around getting the NATIS paper just to complain about the service I don't get, how pathetic to say the least. I have never encoutered this problem with Audi, they are top leaders in the vehicle industry for customer care as well as servicing their vehicles.</p>