-Complains

I am so disappointed with VW wonderboom treatment to their clients. I brought the car for Service in November 2022 T-Cross and when they have done KYLE said they have change the breakpad without any advise from Service provider. Kyle responded to me as if I am loaded with cash and I am not paying the service plan monthly. Fast forward, In November 2022 I brought VW Polo for service. The service guys change my wipers on windshield , so today the same car stucked on the freeway. When I checked the bonnet the battery was not the one I had before service. so I went to VW wonderboom and I waited for the Service Advisor manager for 2hrs 30min without any assistance or just someone to lend an ear.So after sometime, William as Service Advisor Manager came out of his meeting to see his colleagues without even paying any attention to us. So we went to him at the workshop to inform his about the challenge , guess what he said "I dont have time you, I got hearing in process so you can make an appointment"saying this while walking to the office and ignore everything I said to him. William is a perfect example worse Client service Experience. He has bad attitude even when he speaks to his colleugues from my experience that I have seen with attitude and undermine every person. I need VW wonderboom to bring the car battery with immediate effect. So I told William that I will drive again to the dealer to see him on the 18th January 2023. VW wonderboom need transformation or new leadership. I will never take my car or anyone I know to have it Service there. Pathetic people working there. We must always Check our cars battery, headlights, window Wipers and matts because we cannot trust them.