Complain

I am fed up with the appalling service I'm experiencing with VWSA. I bought a brand new car beginning of May and this car has already been at the workshop in Ballito to be fixed for faulty wiring. On return the car came.back with a chip on the front windscreen which was not there when it was taken from me. I have taken this up with the dealership and.they have been helpful as they acknowledge the car was delivered to them with a chip. It has been concluded that indeed this happened in transit. Currently I'm waiting for VWSA to replace the windscreen and they are taking their time while I'm driving a very dangerous car since it has a long crack that moves through my view from the steering wheel. Nobody has a sense of urgency in helping me. Right now I have to drive with extra caution of seating forward uncomfortably so in order to be able to drive accurately due to the cracked windscreen. My Tiguan Allspace 2.0 TDI feels like such a shame to drive as it looks like a second hand car. All that they could tell me is that they were still within their SLA and when it was over they had nowhere to hide. The lady by the name Ash failed to fast track my complain and everything is stuck now as nobody is calling me to tell me what is going on.