1 reviews | Active since Oct 2021
Cheating by a reputable Company (VW SA)
My wife has a full Maintenance Plan with Volkswagen South Africa. She bought the vehicle (Polo 1.4 Hatchback) new in June 2019 just after I bought mine. Her car clutch was always stiff than mine, but then we believed that that's how it had to be compared to mine since it's a Trendline, and mine a Comfortline. The clutch became worse until we decided to take it to VW Constancia for them to check it, considering the fact that she has a full Maintenance Plan which she never used in 2 years. To our surprise, we got told that they will not fix it because it is not wear and tear, but abuse. The car is only 39 000 km so far. I have however realized that there's something with these vehicles because I also had to replace a clutch at a very early stage
Having said that, out of my frustration, I visited VW Constantia and asked to see the Service Manager. In a minute, I was taken to his office and told him side of story, his name is Mohammad Ali, I hope I am right. Very polite, calm, he presented his Management skills and I was impressed. He called in the Service Advisor whom I dealt with. The man became very defensive but Mohammad immediately realized the lies from him, excused him from the Office and gave me a better deal for them to fix my vehicle clutch. From the amount mentioned of above 12k, he charged me 5.8k which I accepted and my car was sorted.
After my entire dissatisfaction with the Service Advisor, I ended up being the happy customer. Thanks to Mohammad Ali.
Every time I go to VW Constantia, I always prefer to be assisted by the female Service Advisor Nondumiso, very friendly and professional
Having said that, out of my frustration, I visited VW Constantia and asked to see the Service Manager. In a minute, I was taken to his office and told him side of story, his name is Mohammad Ali, I hope I am right. Very polite, calm, he presented his Management skills and I was impressed. He called in the Service Advisor whom I dealt with. The man became very defensive but Mohammad immediately realized the lies from him, excused him from the Office and gave me a better deal for them to fix my vehicle clutch. From the amount mentioned of above 12k, he charged me 5.8k which I accepted and my car was sorted.
After my entire dissatisfaction with the Service Advisor, I ended up being the happy customer. Thanks to Mohammad Ali.
Every time I go to VW Constantia, I always prefer to be assisted by the female Service Advisor Nondumiso, very friendly and professional