Charged for no work done!

Worst experience ever at the VW Constantia Kloof branch! 1. Arrived and my name was not on the "list" despite having made an appointment; was told to park one side so other customers can help me. 2. Minimal interest as I described the issues I needed resolved 3. Later in the day I get told my car will only be available the next morning [Saturday] to pick up because the service advisor did not want to rush the technician. 4. After much discussion, the car was "ready" at 14:30 that same day. 5. After taking the car home the brakes still squeak, reversing still creates a knocking sound and the Workshop Error still shows intermittently on my display. YET, they still claimed from my BIDVEST Maintenance Plan. 6. Laid a complaint with the VW head office who then asks me today if I dropped my car off to be resolved. 7. Confused as F$%@, I told the lady nobody called me to make any arrangement of such or similar nature.

Nobody at this branch gives a damn about customer service and experience and it has progressively become worse over the years despite discussions held with staff.

The one thing they do excel at is knowing how to make a customer feel worthless!

Can someone from VW themselves not intervene and not let people get pathetic service?!?!?!?!??!?!?!?