hP
hannah P

1 reviews | Active since Jan 2018

19 Jan 2018, 17:42

brand new car bought with several faults

I have purchases a VW Vivo at then end of Nov 2017. for the last 5 years i have driven a VW and i thought it was great quality-great service which is why i decided to stick with VW and upgrade with them. the sales process was awesome but however the quality of the car once received and taken away was def. concerning and still is. Since Dec i have been there more than 4 times. for a brand new car the rear light was fogging up and within a month had to be changed, the window wiper wasn't working and also had to be replaced, the drivers window had a terrible squeak every time the window was being opened and closed. but worse of all the seats are already fluffing within a month, they already changed the drivers seat cover and when i went to fetch the vehicle the same seat was still fluffed and the rest of the seats are also already fluffing. Trevor Naidoo the service manager there offered to assist and he even saw for himself that the seats are not going to last with it deteriorating at that speed, he then got a consultant from VW who was coming in the next week so i had to once again leave work to take the car in for another inspection from the consultant from VW. i was not impressed with his customer s****s as he wasn't keen on listening to what i had to say but rather had a readymade excuse for every complaint i had, i tried to explain to him that it was a brand new car and if he had purchased it he would also not tolerate these issues, he offered to send the car in to the AA to reassure me the car was fine - and to say he was going to take the complaint to the engineer. today i had to follow up for feedback only to hear that apparently the seats cannot be changed, so i asked Trevor (McCarthy VW pine street) what is going to happen to the seats in another 3 months and then in 6 months - he said he asked VW the same question, this is VERY FRUSTRATING AN DISAPPOINTING to know we leaned towards great quality and service and got NONE in return. i would really appreciate some feedback ASAP as now i have to take the car in on Friday again, this is costing me time and petrol and is a total inconvenience and im sure that even you as a person would not expect all of this from a brand new car. It might not have been the most expensive car but it was my first brand new car and all i have had since i fetched it was issues, repairs and sadness. DEF NOT SOMETHING ANY CUSTOMER SHOULD GO THROUGH.

Hannah Pillay **********

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