Being black is bad at VW

Volkswagen what horrible customer service this company provides, My mother who is a pensioner and a loyal member for 20 years has been given the run around to simply get her refund…..It’s always a new story whenever she gets to the Volkswagen Soweto branch. 1stly she was asked to provide a bank statement to proof she wasn’t refunded, she drove all the way to the bank to get that statement, she brought it back only to be told it wasn’t enough, Volkswagen Financial Services they requesting a letter from the bank stating she wasn’t refunded, she drove back to the branch to request for that letter and shame the bank consultant was very helpful and told my mother as a bank they don’t keep such letters, it needs to be requested which she requested and told mother dearest that will take 7 days to receive. She went back to @vw to inform them about the letter talking 7 days and the nerve of that company to say let’s wait for that letter.

She received that letter and went to @volkswagen to submit but was told they don’t need such a letter, she needs to draft a letter herself and she must email it(mind you this is a pensioner, where is the compassion of dealing with an elderly person and worse requesting her to email it, email with what resources).

What really ****es me off here is that her case isn’t been dealt with accordingly because she’s a black pensioner and Volkswagen Financial Services CZ Volkswagen Financial Services and I’m sure had it been a white person things will be different and the matter will be resolved promptly.

Please note this matter has been ongoing for 4 months and it’s at a point where I feel disgusted by the attitude and incompetence of the staff, what happened to been considerate but I suppose losing 1 customer won’t dent their books…..😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡NXE