Barons Woodmead - Worst Service, Worst Dealer

If you ever have a choice, go to a dealership deserving of your business. My wife bought me a vehicle for my birthday, and I have to say, wonderful vehicle from VW, absolutely pathetic service from Barons Woodmead. Their managers, their staff have the amazing ability to make you feel worthless, wrong, and take the VW smile right off your face. Their attitudes are extremely bad, especially their service manager Tony da Silva. Let's be honest, it is my birthday, my wife wanted everything to be perfect, so she is nervous, yet the car was not cleaned properly at all, the vehicle booklet was missing and when I got the keys, the backup key from the spare key fob was missing. This got her upset, and when she made the remark to Mr. Da Silva, "when I buy a vehicle I don't expect a f****d up key. At least Ford does not fo this", his direct response to her was, "I don't understand that sort of language" and that was LITERALLY it, he gave back the key and walked off. I am sorry, but consumers get frustrated, and if you can't deal with it you don't deserve your job. It does not help calling a manager because all they do according to some people at the dealer is sit on their phones behind a desk the whole day, which is exactly what we saw. This dealership does not deserve the VW or Mastercars name, and VW need to urgently intervene. This has been the WORST treatment from VW since I bought my first Polo TDI in 2007. Barons Woodmead managed to finally destroy a perfect 14 year relationship in 15 minutes.