FE
Francois E

1 reviews | Active since Jul 2015

18 Sept 2024, 12:21

Bad Warrantee service

I bought a brand new Amarok in April and in August while working in Durban I had the engine light come on. I took it to Umhlanga VW that took more than 2 weeks to sort it out, all the while promising that when it was sorted the car would be repatriated to me in a couple of days.

I had to pay for my own flights to get home to Pretoria, I was not offered alternative transportation or accommodation, all expenses caused by the failure of their product was for my own account.

Then to make everything worse, I still after more than 3 weeks don't have my car, and VW South Africa cannot even tell me when they will get it back to me, its now 3 days before the school holiday, and I am sitting with my hands in my hair after multiple calls to their customer service line. Everybody promises to call me back, and no one does so...

I won't buy another VW in my life.

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