Bad Service VW Mosselbaai

I'm a VW client. Never experienced bad service at VW like I did in Mosselbaai. When I asked for a quote a few people said don't go to VW Mosselbaai. Giving them the benefit of the doubt never had bad service in JHB but sadly it was so bad. Car was dropped off at 7:30 said my car will be ready at 13:00. I said I will pick it up at 16:00.They phoned me at 15:30 my car won't be done at 16:00. I told them I have a flight need to be in George so can't come after 16:00. I phoned them back and said they must not service my car I wouldn't know if they will do it in less than 30min. Got there at 16:00 car was done. I gave instructions when I dropped my car just to clear the message on my car to replace remote battery. I already replaced a new battery. Lady wrote this all on the job card. Paperwork was not ready when I collected my car. Waited 20min for correct Invoice that was wrong when I had to pay. They charged me more than the quote I received because they replaced the battery but dit NOT clear the message like I asked and car needed more oil because it's a certain make (when they gave me the quote they should know this). Nobody phoned me to inform me about the extra charges.They said the key is in my car got to my car no key. Walked back to Worksop Asked for my key, lady looking everywhere for my key in a box gave me the key got to my car wrong key walked back 3 people looking for my key. I had to rush after this to catch my flight in time.... Received no invoice had to phone them to email invoice. It was a copy and paste from the quote not the work they've done to my car. I phoned head office to complain on Monday. It's Sunday and no car dealership phoned me back to give feedback. Sad if you a VW client just to get this bad service and no feedback.