Bad service from VW

I purchased a Golf7 7months ago and noticed problems when changing gears.I booked the car in at The Glen for Wednesday18th March. The service consultant (Leoni) informed us during the course of Wednesday that the gear selector was broken and needed to be replaced. The part was ordered but would arrive on Monday 23rd. We asked if we could have a courtesy car in the interim and Leoni informed us that this was not possible as all the vehicles are being used.On Monday 23rd while working on the car, the VW team broke one of the gears (as stated by Leoni) and this part now also had to be replaced. She could not confirm how long the part would take to arrive and when the car would be fixed.My husband spoke to the Service Manager Ronald who also said we couldn't get a vehicle. In fact he stated that he is not responsible for the customer's mobility!We escalated the matter to Mohammed Hendricks who was also unable to assist us with a courtesy car.Thursday 28th no one has contacted us regarding the delivery of the part of the fixing of the vehicle. We are disappointed that they broke the car and possibly sold us a bad car and cant assist with a courtesy car and have poor customer service!!!